Delivery Information
We're committed to delivering your herbs and plants in the best possible condition. To ensure this, we follow specific shipping schedules and may have restricted posting periods during holidays.
Current Shipping Notice
⚠️ April 2025 Shipping Notice
Due to the public holidays in April there will be disruption to our plant ordering and sending.
- April 14th (before 1pm): Last chance to order plants
- April 14th (1pm) to April 22nd: No plants available online
- April 23rd: Plant listings return to the website
- April 28th: Normal shipping schedule resumes
Regular Shipping Schedule
🌱 HERB PLANTS
We ship herb plants Australia-wide (excluding Western Australia, Northern Territory & Tasmania):
Monday and Tuesday only (for all zones)
📦 OTHER PRODUCTS
We ship all other products Australia-wide:
Monday to Thursday
UPDATE: Western Australia customers - We recommend express post at this time.
Shipping Costs
Shipping Method | Cost | Notes |
---|---|---|
Regular Post | $10.95 | For non-plant orders |
Express Post | $12.95 | Required for all plant orders |
Flat Rate Shipping: Add any amount of products to your order and pay the same shipping cost.
Tracking Your Order
How to Track
- You will receive a shipment email when we send your order
- Find the tracking number link at the bottom of the email and click it
- The Australia Post site will display your tracking details
If tracking details aren't immediately visible, don't panic. Australia Post sometimes experiences delays in updating tracking information.
Troubleshooting Delivery Issues
Haven't Received Your Herb Plants?
If your plants do not arrive 2-3 days after the shipment email is sent, please follow these steps:
1. Confirm Your Address
Check that the address on your order shipment email is correct.
2. Track Your Order
Find your tracking number in the shipment email and check its status on the Australia Post website.
3. If Status Says "Delivered"
- Check around your house for places Australia Post might have left your parcel
- Check with your local post office in case it was returned there
- Verify if anyone else at your address accepted the package
4. No Tracking Details
If your tracking number only shows "Received by Australia Post," please contact us.
Need Help?
We're Here To Help!
Contact us if you have any further questions or concerns about your order.
Our team is ready to assist you.